> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wineclubsite.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Marking a Release as Unpaid

In this guide, we’ll cover the steps on how to **mark a release as unpaid for one of your members**.

You can do this by the following steps:

1. Click on "**Refund / Pay**"

[![](https://storage.crisp.chat/users/helpdesk/website/-/2/c/e/c/2cec0b4161b77a00/5e3e56bf-aa05-49fe-a838-6159ae_1ydtmr.png)](https://downloads.intercomcdn.com/i/o/cp25cvug/1213031365/3de789f0fb534b8d6fa05160df49/cRfVzHFxD3iCuqlP3AOBI0zffQj-U-HLew.png?expires=1767214800&signature=aeb5691a14fe6098888345e0ce1dab2329949036b37076e62a6030afbad32dd7&req=dSImFcl9nIJZXPMW1HO4zawV355d8k5xAn1kdbMO3jpdQW2YYP75silGfOQs%0AF%2FL4Zct9zPiAkJK9vtY%3D%0A)

2. Click on "**Mark Release Unpaid**"

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/2/8/e/128e743268bade00/a3177959-933e-406d-80d8-b1d0ac_15wf9yo.png)](https://downloads.intercomcdn.com/i/o/cp25cvug/1213031363/51785d53fb40e174aeb06a27a833/Hh626vN9NkhKbCynBY3_ZqbbrYQQ49MF1Q.png?expires=1767214800&signature=4361056c05b4e7ab03ec43fab11e82d17b14c76d48cbf9022b427a1b6b77e0bc&req=dSImFcl9nIJZWvMW1HO4zam7mGz3fmZwiEOSE3kMI%2BVfxNUxTdf50bNgi53a%0AuL%2Bn6OhL20s91ZTVC%2F4%3D%0A)